Term and Conditions

Last updated: [Insert Date]

Welcome to Curver Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website ukhomeessentialsplus.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18 years or older who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

1.3 User Conduct

You agree to use our website lawfully and not to:

• Use automated systems to extract data
• Interfere with site security or functionality
• Submit false information
• Engage in fraudulent activities

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, slight variations may occur. Colors may appear differently due to monitor settings.

2.2 Product Availability

All orders are subject to availability. We reserve the right to limit quantities and reject orders when necessary.

2.3 Custom Products

Custom kitchen worktops and splashbacks are made-to-measure and cannot be returned unless faulty (see Section 5).

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days and will confirm acceptance via email.

3.2 Pricing

Prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at time of purchase. For security, we may request additional verification.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over £50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary due to customs.

4.3 Delivery Issues

You must inspect goods upon delivery. Report damages or shortages within 48 hours with photographic evidence.

5. Returns and Refunds

5.1 Return Policy

You may return unused items in original packaging within 15 days of delivery. Non-returnable items include:

• Opened/used light bulbs
• Custom kitchen worktops & splashbacks
• Opened kitchen appliances

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number
2. Await return instructions (within 2 business days)
3. Ship items to our Swansea address at your expense

5.3 Refunds

Refunds are processed within 3-5 business days of receiving returns. Original shipping costs are non-refundable unless the return results from our error.

6. Liability and Disputes

6.1 Our Liability

We’re liable only for foreseeable losses caused by our breach of these terms. We’re not liable for:

• Indirect or consequential losses
• Events beyond our reasonable control
• Incorrect product use

6.2 Dispute Resolution

We aim to resolve disputes amicably. If unresolved, you may pursue claims in UK courts under English law.

7. General Provisions

7.1 Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on data handling.

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.3 Contact Information

For questions about these terms, contact us at:

Curver Store
98 High St
Swansea, GB SA6A 3AD
Email: [email protected]