At Curver Store, we bring light and warmth to your home through carefully selected home furnishings, lighting solutions, and kitchen essentials. Our shipping and returns policies reflect the same care and attention we give to our products.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve you better:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

Free Shipping

  • Available on orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to be completely satisfied with your Curver Store purchase. If you’re not happy with your item, you may return it within 15 days of delivery for a refund or exchange.

Return Eligibility

To qualify for a return or exchange:

  • Items must be unused and in original condition
  • Original packaging and all accessories must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used Light Bulbs
  • Custom Kitchen Worktops & Splashbacks (made-to-measure items)
  • Opened Kitchen Appliances

How to Return an Item

Follow these simple steps:

  1. Contact Us: Email [email protected] with your order number and return request using our template below.
  2. Wait for Approval: Our team will respond within 2 business days with return instructions.
  3. Package Carefully: Repack items in original packaging with all accessories included.
  4. Ship Your Return: Send to our Swansea address using a trackable service (return shipping is at customer’s expense).
  5. Receive Refund: We’ll process your refund once we receive and inspect the item.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Curver Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return:

  • [Product Name]
  • [Quantity]
  • [Reason for return]

I understand that:

  • The item must be in original condition with packaging
  • Return shipping is my responsibility
  • Refunds will be issued to my original payment method

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days after we receive the item
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

To exchange an item:

  • Follow the standard return process above
  • Clearly state you’d like an exchange and specify the replacement item
  • We’ll process the exchange once we receive your return
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or incorrect item
  • We’ll arrange a replacement or refund at no additional cost to you

Our Return Address

Curver Store
98 High St
Swansea, GB SA6A 3AD

For any questions about our shipping or returns policy as you create your perfect home, please contact us at [email protected].

With light and warmth,
The Curver Store Team