At Curver Store, we carefully select each rattan chair, statement lamp, and kitchen essential to bring light and warmth to your home. While we hope every purchase meets your expectations, we understand that sometimes items need to be returned or exchanged. Our policy is designed with the same care and attention we give to our home furnishings.

Our Returns Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

  • Items must be unused, in original packaging, and in resalable condition
  • Original proof of purchase is required
  • Certain items are final sale (see below)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Light Bulbs (once opened/used)
  • Custom Kitchen Worktops & Splashbacks (made-to-measure items)
  • Opened Kitchen Appliances

How to Return an Item

Follow these simple steps to process your return:

  1. Contact Us: Email [email protected] with your order number and return request using our template below
  2. Wait for Approval: Our team will respond within 2 business days with return instructions
  3. Package Carefully: Repack items in original packaging with all accessories
  4. Ship Your Return: Send to our Swansea address using a trackable service (return shipping is at customer’s expense)
  5. Receive Refund: We’ll process your refund once we receive and inspect the item

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Curver Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: – [Product Name] – [Quantity] – [Reason for return] I understand that: – The item must be in original condition with packaging – Return shipping is my responsibility – Refunds will be issued to my original payment method Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days after we receive the item
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Shipping costs are non-refundable unless the return is due to our error

Exchanges

To exchange an item:

  1. Follow the standard return process above
  2. Clearly state you’d like an exchange and specify the replacement item
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or incorrect item
  • We’ll arrange a replacement or refund at no additional cost to you

For any questions about our returns policy as you create your perfect home, please contact us at [email protected].

With light and warmth,
The Curver Store Team