Welcome to Curver Store’s FAQ page, where we answer your questions about our bohemian-inspired home essentials. Whether you’re styling with rattan furniture or illuminating your space with statement lighting, we’re here to help.

Product Questions

Q: Are your rattan furniture pieces suitable for outdoor use?
A: Our Kubu rattan furniture is designed for indoor use to maintain its quality and longevity. For outdoor pieces, please check individual product descriptions.
Q: Do your ceiling lamps come with bulbs included?
A: Most of our statement ceiling lamps don’t include bulbs (unless specified), allowing you to choose the perfect bulb from our Light Bulbs collection to match your desired ambiance.
Q: How do I care for delicate items like lamp shades?
A: Each package includes handling instructions for delicate items. Generally, we recommend using a soft, dry cloth for lamp shades and avoiding harsh chemicals.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two thoughtful options:
– Standard Shipping (£12.95): 1-2 day processing + 10-15 day delivery via DHL/FedEx with tracking
– Free Shipping (orders £50+): 1-2 day processing + 15-25 day delivery via EMS with eco-friendly packaging
Q: Why does delivery take longer to some regions?
A: Our global delivery from Swansea prioritizes careful handling. Remote locations may experience slightly longer transit times to ensure your bohemian treasures arrive safely.
Q: Can I track my order?
A: Absolutely! All orders include real-time tracking. You’ll receive tracking information via email once your creative home transformation begins its journey.

Returns & Exchanges

Q: What’s your return policy?
A: We accept returns within 15 days of delivery. Items must be in original condition with all packaging. Please contact our team to initiate a return.
Q: My kitchen splashback arrived damaged – what should I do?
A: We’re sorry to hear this! Please email us at [email protected] within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or refund.

Payments

Q: What payment methods do you accept?
A: We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Q: Is my payment information secure?
A: Completely. We use industry-standard encryption and never store your full payment details.

Account & Orders

Q: How do I change my order after placing it?
A: Contact us immediately at [email protected] with your order number. We’ll do our best to accommodate changes if your order hasn’t entered processing.
Q: Do you offer assembly services for furniture?
A: While we don’t offer professional assembly, all necessary items (like hallway storage benches) include detailed assembly guides. Our team is happy to provide additional guidance if needed.

Contact Us

Still have questions about creating your bohemian sanctuary? Reach out to our thoughtful team:

Email: [email protected]
Address: 98 High St, Swansea, GB SA6A 3AD

With light and warmth,
The Curver Store Team